Terms & Conditions

Terms and Conditions Overview

Eckco Limited (“we”, “us” or “our”) provides the services available on this website to you subject to the following terms of service (the “Terms and Conditions”). By accessing or using this website, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

Depending on your location, these terms may also be called “terms of service, user agreement, site terms, service terms”

Privacy Policy

Please review our Privacy Policy, which forms part of these Terms and Conditions and governs your visit to the site, so that you understand our privacy practices.

Eligibility

To be eligible to purchase goods on this site and to lawfully enter into contracts under New Zealand law, you must:

  • Provide accurate contact and address details;
  • Be the holder of the account or card used to make payment.

Language

This agreement and all communications shall be concluded in English.

Product Descriptions & Use

Product Descriptions

We endeavour to ensure that details, descriptions, images, and prices of products on the website are correct when entered into the system. However, to the extent permitted by law, we do not warrant that product descriptions, colours, or other content are accurate, complete, reliable, current, or error-free. Information may be out of date.

Although we aim to keep the website up to date, product details at the time you place an order may differ slightly. We cannot confirm the final price until your order is accepted, as per our order acceptance policy.

Product Use Instructions

Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Keep products out of reach of children. After opening, use within the period indicated by the Period After Opening (PAO) symbol on packaging.

While none of our products contain ingredients at levels known to cause concern during pregnancy, if you have any doubts, consult your doctor. Each product’s full ingredient list appears on its packaging and on the website product page.

Any mention of medicinal or therapeutic properties is informational only. We do not recommend products for specific medical conditions. If you consider using Eckco products for therapeutic purposes, consult a qualified practitioner first.

First Use & Patch Testing

Even though we use natural botanical ingredients free from toxins, synthetic fragrances, and irritants, we recommend patch testing before incorporating any new product into your routine.

Skin Patch Testing

Patch testing helps determine if a product causes inflammation (contact dermatitis). If you have sensitive skin or a history of reactions, perform a patch test before full use.

  • Apply a small amount of product to a discreet area (inner forearm, behind ear, under jaw, or near neck). Rub in and let dry.
  • Do not wash that area for at least 24 hours; observe for signs of reaction.
  • If no reaction appears, it is likely safe to use on larger areas. Then you may wash off the test patch.

For detailed instructions, see our Skin Patch Testing Directions.

Signs of a Reaction

Watch for redness, swelling, itching, burning, bumps, or other discomfort. If these occur, rinse the product off immediately with water and discontinue use. Test one product at a time to isolate ingredients.

Purchase-Related Policies

Personal Use Only

Products and services on this website, including any samples, are for personal use only unless approved otherwise. You may not sell or resell products or samples without our permission. Samples are subject to availability.

Cancellation of Orders

If we reasonably believe that completing your order may violate these Terms and Conditions, we may cancel or reduce your order, with or without notice.

Return & Refund Policy

Eligibility for Return

  • Faulty or damaged on arrival: If your item arrives with a damaged tin, broken jar, or other defect, you may request a return.
  • Time frame: Notify us within 7 days of delivery, based on tracking date.
  • Unused condition: Returned items must be unused and in original packaging (aside from the damage), unless we advise otherwise based on photo proof.
  • Photo proof required: Provide clear photos or a short video showing the damage or defect. We use this to assess whether we need the item returned or can waive return shipping.

How to Request a Return

  1. Contact us: Email hello@eckco.co.nz within 7 days of delivery with:
    • Order number or proof of purchase
    • Description of the issue (e.g., “tin dented,” “jar cracked”)
    • Photos or video clearly showing the damage or defect
  2. Assessment: We review your submission (usually within 1–2 business days). Based on photo proof, we confirm if it qualifies and whether return shipping is required.
  3. Return shipping: If we require return, you ship at your expense via tracked service. If we waive return shipping, you may keep or dispose of the item as instructed.
  4. Replacement or refund: Once we receive and inspect the returned item (or accept photo proof):
    • We send a replacement of the same product if available; or
    • We issue a full credit or refund of product price (excluding original shipping) to your payment method.

Exceptions & Notes

  • We do not accept returns of opened or used products, except if a defect appears on first use (photo proof still applies and return shipping remains at your expense unless waived).
  • If items are missing or incorrect, notify us within 7 days with order details and photos; we will correct the error. Return shipping for incorrect items is at your expense unless the mistake is ours.
  • Gift purchases follow the same process; return shipping is at recipient’s expense unless waived by us based on photo proof.

Shipping Damage

Inspect your package on delivery and keep outer packaging until you confirm the product is undamaged. Photograph any external damage immediately and include these images when you contact us.

Prices

All product prices are in New Zealand Dollars (NZD) and exclude delivery charges, overseas customs duties, foreign taxes, or other fees imposed by customs or authorities. You, the customer, bear these additional charges. The total cost equals product prices plus delivery charges as shown at checkout.

Order Placement and Acceptance

When you place an order, we send an email acknowledgement with order details and payment confirmation. This does not constitute acceptance. Our acceptance occurs when we dispatch your goods.

To cancel after dispatch, follow the Return & Refund Policy. If we cannot accept your order (e.g., out of stock, payment authorisation failure, suspected fraud, terms violation, pricing error), we will notify you and refund any payment.

Payment

You may pay by Debit/Credit Card, PayPal, or approved “buy now, pay later” services. You confirm that the payment method used belongs to you. All transactions undergo validation checks and authorisation by the issuer. If payment fails, we are not liable for delays or non-delivery.

Your card or bank account details are never shared or stored with us, these are processed and held by Afterpay, PayPal or Zip

Title & Risk

Title to Goods

We retain legal ownership of goods until we dispatch them and receive full payment. If we refund payment, legal ownership reverts to us.

Risk of Loss

Risk in the goods passes to you upon delivery.

Delivery

Upon receipt, inspect the goods. You accept them unless you notify us of cancellation and return items per the Returns Policy. If you take no action, you cannot reject goods later. If your order is incomplete, contact us promptly.

Intellectual Property

Content Ownership

All site content, including text, graphics, logos, images, audio clips, data compilations, and software—is the property of Eckco Limited or our licensors.

Trademarks and Logos

The trademarks, service marks, and logos displayed on the site are registered or unregistered marks of Eckco Limited or our licensors. All other marks belong to their respective owners.

Limited License

We grant you a limited, revocable, non-exclusive license to access and make personal use of the site. This license does not include the right to:

  • Frame or enclose the site in another site;
  • Modify, download, or reproduce site content (except caching or viewing as intended);
  • Create derivative works from the site content;
  • Collect account information for third parties;
  • Use meta tags or hidden text using our name or trademarks;
  • Use robots, spiders, crawlers, or other data gathering tools that impose unreasonable load on our infrastructure;
  • Link to any page other than the home page without permission.

You may create a hyperlink to our home page for personal, non-commercial use. We may request removal of any link to our site; you must comply promptly.

Linking to Our Site

Sites that link to ours may do so without replicating content, provided they do not imply endorsement, misrepresent the relationship, contain offensive content, or use trademarks without permission. We reserve the right to request link removal.

Your Obligations and Account

General Conduct

In accessing or using the site, you shall comply with these Terms and act in accordance with law and good faith. You may not alter site content or impair site operation.

If you breach these Terms or act negligently or wilfully, you are liable for any losses or damages to Eckco, our affiliates, partners, or licensors.

Account Responsibility

You must provide true, accurate, and up-to-date information when registering. You are responsible for maintaining confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use. You may cancel your account at any time via our Contact form.

Right to Terminate Account

If you violate these Terms or if we reasonably decide it is in our interest, we may refuse service or terminate accounts without notice.

Third-Party Links

We are not responsible for content on external sites linked from our website. Links are for convenience and do not imply endorsement. Review third-party terms and privacy policies before interacting with those sites.

Submissions

Unsolicited Submissions

We decline unsolicited suggestions. Any enquiries, feedback, suggestions, or ideas you provide (“Submissions”) are non-confidential and non-proprietary.

Rights You Grant Us

By submitting material, you grant Eckco a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully sublicensable right to use, reproduce, modify, adapt, publish, distribute, and display submissions in any media now known or later developed.

Representations and Warranties

You represent that your submission is true, accurate, and that you own or control rights to it. You warrant it contains no viruses, spam, or misleading content, and you will indemnify us against any claims related to your submission.

Limitation of Liability

No Warranties

The site is presented “as is.” To the fullest extent permitted by law, we make no warranties, express or implied, including merchantability, non-infringement, or fitness for a particular purpose.

Exclusion of Certain Losses

To the fullest extent permitted by law, Eckco is not liable for:

  • Business interruption;
  • Access delays or interruptions;
  • Data loss, corruption, or misdelivery;
  • Loss or damage from interactions with off-site links;
  • Viruses, system failures, or malfunctions related to site use;
  • Inaccuracies or omissions in content;
  • Events beyond our reasonable control.

Cap on Liability

In no event shall our total liability exceed NZD $100 or the value of the goods ordered, whichever is greater.

Indemnification

You agree to defend, indemnify, and hold us harmless from any loss, damages, or costs (including reasonable attorneys’ fees) arising from third-party claims related to your use of the site or breach of these Terms.

Complaints

If you wish to complain about any matter regarding goods, please contact us via our Contact Us form.

Disputes & Governing Law

Your use of this website and any purchase from Eckco Limited are governed by New Zealand law. The parties submit to the exclusive jurisdiction of the New Zealand courts.

Entire Agreement & Amendments

Entire Agreement

These Terms and Conditions, including our Privacy Policy, constitute the complete agreement regarding your use of or purchases on the website and supersede prior communications.

Amendments

We may update these Terms and Conditions at any time by posting changes on the website. Changes take effect immediately upon posting. Your continued use of the site constitutes acceptance of the revised terms. You agree to comply promptly with any notices, including by ceasing site use if required.